cultural intelligence


Are You Known for Responding in a Timely Manner?

Ronald requires a third-party reviewer to provide feedback on his recent evaluation report for a construction project. He sent the documents via email to his peer, Thomas, two weeks ago but has not received a response. He decides to send a reminder email to Thomas. When Ronald returns to the […]


3 Keys to Developing Critical Thinking for Malaysians – From Local to Global

Let us imagine that you work as a senior finance personnel in the Kuala Lumpur branch of a multinational pharmaceutical organization. Recently, a decision was made to standardize your finance processes across all regions so as to create a One Finance Team rather than individual silos that operate with varying […]


The Valued Contributor vs The Silent Observer – Which Are You?

Have you ever had a 15-minute internal conversation with yourself to decide if you should share your idea or not, just to have your colleague voice out the exact same idea during a company meeting? And when that same idea was hailed as a fantastic solution to the problem at […]


3 Steps to Making Your Value Known When Working with Western Cultures

The Head of Project Management, an American named Michael, has called for a team meeting to discuss the details of an upcoming new project that is scheduled to begin in two weeks’ time. He has asked the team to be prepared to cover all aspects of the project – time, […]


5 Key Points to Consider When Making Conference Calls across Cultures

In the past, an international corporation’s Customer Inventory Planning was done separately by teams located in its respective regions. Recently, the company decided to merge its Asia Pacific and Japanese planning operations together. Senior advisers from both teams (a Malaysian named May and a Japanese named Kaori) arranged a conference call […]


Malaysian Communication-Stating an Opinion Outright vs Implying a Point

An international organization held a conference in Malaysia to standardize its manufacturing line processes across the different regions and participants came from all over the world. The organizers had offered to provide transportation for the delegates from their hotels to the conference site. As the Japanese participants had initially politely […]


Why Don’t Malaysians Like Asking for Help?

Katrina*, a Danish national, is here in Malaysia for a 2-year expat assignment to assist in standardizing the company’s policies and procedures on a global scale. After understanding how a particular process is done in Malaysia, Katrina explained how it is done on a Group level and provided suggestions on […]


Implicit Leadership Theory – What Makes a Good Leader, to You?

Have you ever briefly interacted with someone new and deduced that the individual must be in some form of a leadership role? Even though you hardly know that person, you connect some of the attributes displayed by that individual to what you view as good leadership qualities. Such a phenomenon […]


What is Double-Voiced Discourse and How Does it Affect Us at the Workplace?

Double-voiced discourse is a phrase coined by the Russian philosopher and linguistic theorist named Mikhail Bakhtin. While we may not often speak of this term, some of our everyday actions would fall under its very definition. As opposed to single-voiced discourse (where a topic is expressed in a straightforward way), […]


CQ Self-Assessment Pro – Part 3 Benefits of the Assessment

In this final part of our CQ Self-Assessment Pro series, we will consider the benefits that result from participating in this cultural intelligence assessment. Designed to measure an individual’s capability for working and relating across cultures, the outcome will certainly prove to be useful insight for individuals and corporations looking […]