Malaysian business culture


Malaysian Telephone Etiquette

For most of us, an important aspect of our daily lives is the making and answering of telephone calls. We make and receive calls for a variety of reasons – to make appointments, to enquire about something or simply to connect with our friends and loved ones. Telephone calls are […]


Implicit Leadership Theory – What Makes a Good Leader, to You?

Have you ever briefly interacted with someone new and deduced that the individual must be in some form of a leadership role? Even though you hardly know that person, you connect some of the attributes displayed by that individual to what you view as good leadership qualities. Such a phenomenon […]


The Concept of Saving Face in a Malaysian Cultural Context

As with many Asian countries, Malaysia is known to be a face saving culture. Although the term is not commonly used in everyday conversations among Malaysians, the concept is deeply ingrained in our cultural makeup and affects everything that we do. To save face means to preserve one’s reputation, credibility […]


Small Talk in Malaysia

Ever been stuck in an elevator ride alone with the big boss, nervously wondering if you should engage in small talk or give in to your instinctive desire to whip out your phone and pretend to be busy? Or seated at a friend’s wedding dinner amongst strangers who were as […]


Do Malaysians Like To Be Micromanaged?

Your boss has given you an important project with a set deadline. In the days that follow, would you prefer if your boss touch base with you periodically or would you rather your boss frequently drop by your desk to check on your progress and direct your every move? No […]


The Art of Giving Feedback to Malaysians

The delicate art of giving feedback to Malaysians is one that many expat managers might regularly struggle with. “Should I praise/shame him in public? Do I wait until the annual performance review to give feedback? How do I motivate her to improve in a particular area? Maybe if I just […]


Work-Life Balance: How Late Is a Malaysian Expected to Work?

As a foreigner working in Malaysia, have you found yourself in the situation below? It’s 6pm and you see your colleague get up from his seat. Instead of leaving the office though, he heads toward the pantry to pour himself another cup of coffee and stays on for another hour […]


Honesty-The Malaysian Cultural Perspective

In the workplace, it is essential to have trust. Mutual respect and trust form the foundation for strong workplace relationships. However, in a workplace where employees and employers may come from different backgrounds, cultural differences may be misunderstood and foster distrust. One such cultural difference is that of the way […]


Malaysian Hierarchy-Learned at Home

When I was very young, one of the most difficult things I had to learn was how to correctly address my multitude of aunts. In Chinese culture, there are specific titles for each family member. I couldn’t just call them Aunt Jane or Aunt Mary. I had to learn the […]


Are Malaysians Culturally Shy?

Imagine this scenario: You are in a meeting. There has been a call for anyone present to offer suggestions or their thoughts on what has just been discussed. Silence descends as no one speaks up. Why does this happen? Is it due to shyness? Are Malaysians shy culturally as a […]