Such were the words of Lee Iacocca, the man who was instrumental in the introduction of several successful Ford car models. Through this article, we will briefly discuss a few tips that can help you to successfully get your ideas across to a global audience. 1. Deliver a message that […]
Body language is a type of nonverbal communication that uses our facial expressions, tone of voice, posture, and gestures to convey our (hidden) feelings and motives. Were you aware, though, that nonverbal cues commonly used in some cultures can be offensive in others? Consider the following examples: While maintaining […]
“I prefer hiring candidates from ethnicity A because those from ethnicity B are generally lazy and unproductive.” “Ladies do not make good bosses because they’re typically mean, controlling and moody all the time.” “Oh no, I’ve got a Millennial on my project team. These Millennials always feel they are so […]
When you notice two people speaking very loudly and gesturing animatedly, would you assume they are arguing or just having a normal conversation? Or when someone comments negatively on the work you produce, does that affect you emotionally as a person? Do you welcome disagreements or challenges to your idea […]
During a regional management meeting several years ago, Donald (an Australian manager working in Singapore) delivered his progress update and unashamedly claimed full credit for the data gathering and completion of a particular project. The irony was that the actual contributors (Malaysians and Singaporeans) to the project of whom he […]
After a month of waiting, my car is finally back in commission following a replacement of a defective automotive part. My customer service experience was fraught with long waiting periods, lack of progress updates, unanswered calls and the general we-can’t-help-you-much-and-you-will-just-have-to-wait attitude. Even though my car was finally ready for collection, […]
Let us imagine that you work as a senior finance personnel in the Kuala Lumpur branch of a multinational pharmaceutical organization. Recently, a decision was made to standardize your finance processes across all regions so as to create a One Finance Team rather than individual silos that operate with varying […]
Have you ever had a 15-minute internal conversation with yourself to decide if you should share your idea or not, just to have your colleague voice out the exact same idea during a company meeting? And when that same idea was hailed as a fantastic solution to the problem at […]
The Head of Project Management, an American named Michael, has called for a team meeting to discuss the details of an upcoming new project that is scheduled to begin in two weeks’ time. He has asked the team to be prepared to cover all aspects of the project – time, […]
Having worked for a multinational company for the past two and a half years, Rosita feels that she should be given a promotion with an increased salary for her contributions so far. She makes the request to her manager, Martin, during her annual performance review meeting. Martin, who has been […]
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