CQ Development Training Programs
NEW Using Cultural Intelligence to Effectively Manage Feedback on a Multicultural Team
The right approach to giving and receiving feedback can generate a variety of opinions. When is the right time to give feedback? How should it be given? How often should I give feedback? How direct should I be? How specific should I be in my language? Do I give the feedback face-to-face or virtually? All of these are very valid questions and need to be carefully considered. However, the answer to most of these questions really depends on the culture of the people involved. In view of the above, we therefore, recommend any approach to feedback start with a strong degree of Cultural Intelligence that ensure the best strategy to giving and receiving feedback within your organisation. We have developed a specific program for your organisation to be able to do this with great success.
POPULAR Working Smart in a Multicultural Organization
Designed for MNCs & GLCs, this course will enable anyone who works with individuals from other cultures to communicate their ideas, concerns and instructions with clarity and effectiveness. Participants will understand what is involved in sharing in meetings with clients, colleagues or managers from other cultures. We will help ensure you achieve your greatest success when communicating with those of other cultures.
POPULAR International Customer Service Excellence – Using Cultural Intelligence
An important goal for any organization with a global presence is to provide excellent customer service or support, thus ensuring customer satisfaction. This program will help participants learn to communicate clearly and effectively with their customers, understand their customers’ needs and develop the ability to successfully convey their message across to them, avoid and deal with conflict as well as gain the ability to use Cultural Intelligence in providing customer service to their clients wherever they may be based.
Using Cultural Intelligence to Build Collaboration and Cooperation in a Multicultural Organization
For teams to succeed in today’s competitive global environment, they must have the drive, knowledge and strategy to collaborate effectively with colleagues from diverse cultural backgrounds. This program will help participants develop Cultural Intelligence that will help them overcome common challenges to collaboration and in turn contribute to a cooperative and collaborative work environment.
Developing A Global Communication Strategy
Strong communication skills are the backbone of success. Learn to develop the right thinking, attitude and habits regarding communication in order to achieve results. During this course, participants will be empowered to produce a communication strategy that works for them. They will be guided to develop a big picture view of specifically relevant situations, and then develop and implement an effective communication strategy.
Developing Cultural Understanding – Bridging the Gap Between Cultures (Country/Culture Specific Course)
Do you have a “western” manager? Is your HQ located overseas and do you communicate and interact with individuals from that specific culture weekly or even daily? Have you learned to overcome the specific challenges that arise from working with people from other cultures? This course will help you and your local staff to understand the differences between your culture and the specific country’s culture you are working with. We will help you to develop a strategy and action plan to achieve intercultural success, build trusting relationships and ensure clear communication.
Please select country/culture of your choice:
Working with CANADA Brochure
Working with the UNITED STATES Brochure
Working with JAPAN Brochure
Working with CHINA Brochure
Working with NORTH INDIA Brochure
Working with SOUTH INDIA Brochure
Contact us today and we will tailor a program to your organization’s needs.
“As a result of the training, we shaved around 6 months off our intended coaching schedule, in so far as we have catapulted team understanding of great customer service from an Australian perspective. 100% of the team said they would recommend this course to a colleague.”
“I think irrespective of if or not you or your organization is facing issues regarding cross-culture, this training is/could be beneficial to every individual living and working in a cross-culture environment. The trainer was very knowledgeable and explained everything really easily. That was amazing.”
“I can’t thank you more for everything you had taught us during that two days workshop! I just changed a new boss 3 months ago within the same team. He is from New Zealand and has totally different style with my ex-boss who is from India. And guess what, I feel that I can adapt to this new change more easily and quicker if compared to my other team members. They are still struggling with working with this new boss as he is very straight forward and totally task oriented. But I don’t see any difficulty after understanding his different background and culture. All the knowledge you shared is totally applicable in real life!”
“A must do course to prepare your people for today’s global business environment.”
“I enjoyed how you challenged the audience – especially the western members of the audience – to question our perceptions of and interactions with (Asian) cultures.”
I thank you Steve, for sharing the key to global understanding about intercultural management and communication. It really surprised me how culture affects communication and behaviours and how to address the differences.
You make me understand clearer why we behave the way we behave. You make me excited to practise whatever I learned.
Excellent training on intercultural communication from a great speaker. His knowledge about culture in the world is remarkable. culture in the world is remarkable.
I personally liked the whole package of the training. The instructor’s enthusiasm, knowledge, work experience and the materials provided. Each element combined gave a very good understanding of Malaysians.
What I liked best about the training was understanding why there are clashes in different cultures. It can be frustrating. However, with the tips showed, it all makes sense now. It resonates well with me.
Being in a global environment, it is very important to understand the various cultures we are involved with. Through trainings like these, we are able to be more sensitive towards others and about our own perceptions/sensitivity. It is surely an opportunity to do a self-reflection on how we perceive things before and after the training.
Facilitator is very knowledgeable! Presentation skills is superb!
“Interactive, fun & knowledge sharing from different cultures.”
“This is a must have training for all individuals working in a organization that deal with many other countries. A must for all individuals at all job levels”
“Brilliant, one of the best courses I have attended.”
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