Malaysia's Premier Intercultural Training Organization

Training for Global Communication

Learn how to communicate to anyone, anywhere and achieve your intended results.

POPULAR - Successful Global Business Writing Skills

Every day we send and receive a massive amount of written communication. When we write to our intended audience, we want them to clearly understand and act on what we write. This is a very basic aspect of universal communication. However, poor grammar, a limited vocabulary, differing communication styles and poor planning can result in our message being completely ineffective. This program ensures your message is received with clarity and builds a positive image of your organization’s communication culture.

Watch this short introductory video to learn more about the program

Writing Effective Proposals for a Global Audience

Persuasion is very much rooted in what people care about. As a result, persuading a person from one cultural perspective can be very different from another. This program covers how to build your message around what your particular client or customer cares about and how you can persuade them specifically to accept your proposal.

Global Emailing that Achieves Results

Learn how to write emails to anyone, anywhere and get results. This program covers the language, formatting and content of an effective global email.

“Those with a high level of CQ are able to put themselves in the shoes of their audience. Consequently, they can write in a way suitable to their potential audience’s thoughts and feelings. In fact, those who are culturally intelligent know the mind of their readers when writing something and can predict the potential reaction of their audience.”

*GHONSOOLY, BEHZAD; SHALCHY, SOMAYYE. (2013) CULTURAL INTELLIGENCE AND WRITING ABILITY: DELVING INTO FLUENCY, ACCURACY AND COMPLEXITY

Contact us today and we will tailor a program to your organization's needs.

Global English Programs

Increase your confidence and clarity when communicating both verbally and in writing with leaders, colleagues, clients and partners

Global English for the Workplace

Many organizations have identified talent that they would like to use in a more regional or global role. However, the employees’ grasp of English prevents them from being promoted. This course is designed to build your staff’s confidence to express themselves in Global Business English. It also develops in them the understanding of the language needed to communicate internationally in a clear and professional manner.

Training Overview

This program will help participants learn to communicate their ideas in English with greater clarity and confidence. The training will build a strong foundation in English structure and grammar to strengthen oral and written communication. Individual attention will be given to develop more accurate pronunciation and sense stress. This will help participants deliver their message with the right feeling and meaning when speaking to colleagues, clients and business partners. Appropriate vocabulary for everyday business situations as well as broader and more precise terms will be introduced. Listening skills will be strengthened for detail and exposure to varying accents. By the end of this course participants will have developed the skills needed to communicate effectively in English to a global audience.

Course Objectives:

  • Build stronger and more precise grammar in speech and writing
  • Increase clarity and fluency through accurate pronunciation and stress
  • Enlarge essential workplace vocabulary
  • Improve writing skills to ensure understandability and actionability
  • Strengthen listening skills for detailed descriptions and varying accents
  • Increase confidence when presenting, participating in and leading meetings

Who will benefit from attending?

  • Staff conducting regular teleconference calls, video calls and staff meetings
  • Employees interacting by phone, email or in person with clients and suppliers
  • Executives writing regularly to global clients or end users
  • Sales/marketing personnel preparing proposals or written agreements
  • Managers presenting and managing negotiations

Contact us today and we will tailor a program to your organization’s needs.

Speak Up! with Confidence

Learn to Speak Up! with Confidence as You Work Globally

NEW! Speak Up! with Confidence in a Multicultural Organization

For many, having to speak up at meetings feels like torture. What if you say something stupid/irrelevant/incorrect? Or what if people disagree with your point? Or what if someone asks you a question and you don’t know the answer, or even what they are talking about? In your mind, you may feel you just don’t belong there and it’s just matter of time until everyone realizes it.

 

First there is one thing we all need to understand. Every manager you have ever worked with has felt like this at some point (and may still do from time to time) And very few of us have been sent home because of a comment we have made or a question we have asked at a meeting. The simple truth is this. Good leaders want your input. They want you to contribute to the discussion. Those leaders want to hear your thoughts about their ideas. They also want to hear ideas of your own. And if you don’t speak, you may come across as disinterested or disengaged. Your value may drop and so will your motivation.

 

In this program we will help you and all participants to identify, address and overcome your fears about speaking up. We will do this while at the same time emphasizing that culture plays a significant role in what may cause us to feel hesitate to express ourselves freely in a meeting. In this program, we will provide you essential strategies that will empower you to speak up with confidence within your multicultural organization.

Watch this short introductory video to learn more about the program

Contact us today and we will tailor a program to your organization’s needs.

Global Presentation Skills Programs

Learn to engage and persuade while presenting to people from any background or culture

POPULAR Presenting Yourself and Your Message with Confidence to a Global Audience

In today’s global business environment, people want to be engaged. We live in a world where people want constant stimulation and a clear message no matter where they live. This requires you to develop strong global presentation skills in order to succeed. Your presentations have to connect with people, draw them in, but they also must be informative, clear and motivating. Understand the anatomy of a successful global presentation and you will achieve it all.

POPULAR Presenting Yourself and Your Message with Confidence during a Global VideoTeleconference

In today’s global business environment, people want to be engaged. We live in a world where people want constant stimulation and a clear message no matter where they live. This requires you to develop strong global presentation skills in order to succeed. Your presentations have to connect with people, draw them in, but they also must be informative, clear and motivating. This requirement becomes much more difficult when we cannot see our audience. When communicating during a teleconference context we need to bring our presentation skills up to another level. We need to utilize all the tools in our figurative toolbelt, in order to fully engage our audience and keep them involved. Understand the anatomy of a successful global presentation, whether face-to-face or through teleconference, and you will achieve it all.

Shaping Your Message and Your Presentation Delivery for Global Results

Audiences from differing cultural backgrounds have varying expectations for an effective presentation or speech. Persuading an audience in Japan is very different than persuading one in Australia or the US. This course helps you develop the right skillset to shape your materials and presentation in order to achieve results wherever you are presenting and to whomever you are presenting to.

 

Contact us today and we will tailor a program to your organization’s needs.

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