During a regional management meeting several years ago, Donald (an Australian manager working in Singapore) delivered his progress update and unashamedly claimed full credit for the data gathering and completion of a particular project. The irony was that the actual contributors (Malaysians and Singaporeans) to the project of whom he was taking credit away from […]
Dealing with Conflict Across Cultures Read More »
Ronald requires a third-party reviewer to provide feedback on his recent evaluation report for a construction project. He sent the documents via email to his peer, Thomas, two weeks ago but has not received a response. He decides to send a reminder email to Thomas. When Ronald returns to the office the next day, there
Are You Known for Responding in a Timely Manner? Read More »
In the past, an international corporation’s Customer Inventory Planning was done separately by teams located in its respective regions. Recently, the company decided to merge its Asia Pacific and Japanese planning operations together. Senior advisers from both teams (a Malaysian named May and a Japanese named Kaori) arranged a conference call to discuss their responsibilities, existing
5 Key Points to Consider When Making Conference Calls across Cultures Read More »
Ever been stuck in an elevator ride alone with the big boss, nervously wondering if you should engage in small talk or give in to your instinctive desire to whip out your phone and pretend to be busy? Or seated at a friend’s wedding dinner amongst strangers who were as awkwardly silent as you were?
Small Talk in Malaysia Read More »
Cultural competence refers to an ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one’s own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills. Developing cultural competence results in an ability to understand, communicate with, and
What Is Cultural Awareness? Read More »
Here’s the helpful list. The ability to anticipate cultural expectations, absorb the reactions and readjust our language accordingly can be a highly effective tool for leadership.
The 3 Biggest Cultural Mistakes To Avoid Read More »
